- Contact the protection plan company by phone or e-mail within 15 days from discovery of an accidental stain or covered accidental damage.
- For stains, we first provide you with professional cleaning advice including sending out free products if necessary to remove the stain. If the stain persists, we then send out a Certified Service Technician to professionally remove the stain.
- If we are unable to remove a stain or repair the damage, we replace the affected item or replace the entire piece of furniture free of charge. It's that easy.
White Glove Delivery within 30 Miles of San Francisco $120
White Glove Delivery more than 30 miles outside San Francisco $180
White Glove Delivery Outside California - $299
Our sofas are made with kiln dried solid wood, high resiliency foam, and sinuous springs - all backed by our 7-year warranty. Meaning you have a flat cushion after 4 years, we replace it free of charge. You hear a creak in the wood (very rare), we fix it no questions asked. You are completely covered for 7 years.
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