(415) 885-7987 sales@mysofacreation.com

FAQ

Can I change the dimensions of a sofa?

Absolutely!! You can change the length and depth of any sofa down to the inch. It's free to shorten length, and there is only a $100 fee to decrease the depth (per piece).

What are the fabric options?

We have hundreds of different fabrics and colors to choose from. We offer polyesters, microfibers, microseude, vinyl, and bonded leather. Or, you can provide your own fabric. Half of our fabrics are no additional charge. Our upgraded fabrics are only $250 more for a sofa.

What is the most durable fabric?

Microfiber / Microsuede. We offer over 100 different color options in these fabrics. Micro fabrics hold up well if you have children and/or pets. These particular polyester fabrics are a knit blend of delicate fibers that are tightly woven together to create a strong and durable fabric. They can be spot cleaned with a water-dampened cloth or baby wipes, and the cushion casings can even be machine-washed at home.

What if I don't see the style I am looking for?

E-mail us a picture of the sofa style you want, and we’ll see if we can make it for you.

What kind of leather do you offer?

For our custom line, we offer vinyl and bonded leather.  We do have over 100 top grain leather options which you will find in our leather collection but we can not customize to the inch with these.  Turnaround time is 5 – 6 weeks.

What kind of wood is used in your sofas?

All our sofa frames are made with kiln dried solid wood. Kilns are huge ovens with very strictly controlled temperatures and humidity. Kiln dried frames are superior because the kilns eliminate approximately 93% of the moisture inside the wood. This drastic reduction in wood moisture ensures that the wood doesn’t warp or shrink over time with changes in humidity and/or temperature. Warping or shrinkage can destabilize your sofa and even cause it to lose its shape.

Are there springs used in your sofas?

Yes, we use “no sag” sinuous springs in place of coil spring units. Also known as “S coils” for their shape, these springs run from the front of the seat to the back. They are supported by additional wires that cross from side to side to provide additional stability and support to ensure it makes for a strong seat.

What kind of foam is used in your cushions?

You have 3 CHEMICAL FREE options for your seat cushions. All are offered in soft, medium, firm, or extra firm.

1) Standard: 1.8lb density foam. This foam is included in your sofa price.

2) Upgrade: 3.0lb density foam for an additional charge of $200 per sofa.

3) Upgrade: Down for an additional charge of $250 for your seat cushions and $250 for your back pillows (per sofa).

All of our cushions come with a lifetime (7-year) warranty: we guarantee that if the foam in your seat cushions compress more than 25%, we will replace your cushions free of charge.

Can you put a sleeper in the sofa?

Yes! We can add a twin, full, or queen size sleeper to half of our custom sofas, loveseats, and sectionals. The cost to add a sleeper is determined by the kind of mattress you choose and the size.

  • Cost is $350 – $400 with 5” spring mattress
  • Cost is $450 – $500 with spring/memory foam combo mattress  *not available in twin
  • Cost is $550 – $600 with Air Dream inflatable air mattress  *not available in twin
Do you deliver?

We use a third party company for our deliveries. Our white glove delivery service will take your sofa upstairs, unwrap it, and take away the trash. All you have to do is point, say where you want it, and pay them. They also offer haul away services for an additional fee. Delivery fee depends on distance and number of pieces.

Where are your sofas made?

Our sofas are made in California.

How long does it take to arrive?

Fabric sofas are ready to be delivered within 2 weeks.  Recliners and Top grain leather sofas take 5 – 6 weeks.

What if my sofa doesn't fit?

If your sofa does not fit getting into your home, we will have to order you a new sofa at a different size. Because our sofas are custom, you will be required to pay a 20% restocking fee for the price of the original sofa, as well as the delivery fee for both the first and second delivery. So, please take measurements. Measure the doorway, hallways, and anything else that the sofa will be going through. Be aware of sharp turns and low ceilings in stairwells. You are more than welcome to bring in/email pictures and measurements so we can help you make sure your new sofa fits, but Sofa Creations is not liable if it does not.

Is there any kind of warranty?

Yes, we offer a 7 year warranty on the frame, seat cushions, and springs. Basically everything besides the fabric is covered for 7 years. We also offer a 1-year warranty on the fabric.

What if my seat cushions go flat?

Your seat cushions are covered in the lifetime (7 year) warranty. If the foam in any seat cushion compresses more than 25% we will replace your seat cushion free of charge.

What if I have more questions?

Please feel free to reach out to the Sofa Creations nearest you:

San Francisco              415-885-7987               sales@mysofacreation.com

San Rafael                   415-526-3178               sr.sales@mysofacreation.com

Redwood City               650-368-3959              rwc.sales@mysofacreation.com

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