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FAQs

Customization and dimensions:

E-mail us a picture of the sofa style you want and we see if can replicate it for you.

Absolutely!! You can customize the length and depth of any custom sofa or sectional down to the inch. You can even change the seat height, arm height, arm width, back height, etc. Basically, once you pick a model, you can tweak it to any measurement you want.

No. Give us a call and we can customize everything over the phone. However, if you are near one of our locations, we do recommend visiting us so you can sit and feel the sofas firsthand.

Yes! Any model you see in the custom sofas can be made into a sectional in whatever configuration and size you want.

Yes! We can add a twin, full, or queen size sleeper to half of our custom sofas, loveseats, and sectionals. The cost to add a sleeper is determined by the type of mattress you choose and the size. We also carry non-custom sleepers from Luonto, Palliser, and Sealy.

I'm sorry, we do not reupholster sofas.

Yes, we can.

Delivery and arrival time:

We offer FREE local delivery.  Our white glove delivery service will take your sofa upstairs, unwrap it, and take away the trash. All you do is point, say where you want it.   

Custom sofas and sectionals are delivered in 4-6 weeks for California residents.  Please add 2 weeks to ship time if you are out of state. 

Warranty and quality:

No, the sofa is yours once our factory starts production. Our sales associates will make sure that you get the sofa of your dreams, so there’s no need to exchange!

Yes, we offer a 7-year warranty on the frame, seat cushions, and springs. We also offer a 1-year warranty on the fabric.

Microfiber, of which we have over 50 different color options. Microfiber holds up extremely well if you have children and/or pets. Spilled liquids will bead up, and you can spot clean with a water-dampened cloth or baby wipes. The cushion casings can even be machine-washed at home!

If your sofa does not fit going into your home, we will have to order you a new sofa at a smaller size. Because our sofas are custom, you will be required to pay a 20% restocking fee for the price of the original sofa, as well as the delivery fee for both the first and second delivery. So, please take measurements. Measure the doorway, hallways, and anything else that the sofa will be going through. Be aware of sharp turns and low ceilings in stairwells. You are more than welcome to bring in/email pictures and measurements so we can help you make sure your new sofa fits, but Sofa Creations is not liable if it does not.

All of our seat cushions come with a 7-year warranty: we guarantee that if the foam in your seat cushions compresses more than 25%, we will replace your cushions free of charge.

Fabric and materials

We have hundreds of swatches to choose from. We offer polyesters, microfibers, bonded leather, synthetic vinyl, and genuine top grain leather. Or, you can provide your own fabric. Here are the websites to our fabrics so you can see what we offer. Not all fabrics are in the store but we can order you samples.

Greenhouse Fabrics

Master Fabrics

Revolution Fabrics

Stout Fabrics

Optima Leathers

Yes, you can.

All of our sofa frames are made with kiln dried solid wood. Kilns are huge ovens with very strictly controlled temperatures and humidity. Kiln dried frames are superior because the kilns eliminate approximately 93% of the moisture inside the wood. This drastic reduction in wood moisture ensures that the wood doesn’t warp or shrink over time with changes in humidity and/or temperature. Warping or shrinkage can destabilize your sofa and even cause it to lose its shape.

For our custom line, we offer genuine top grain leather, bonded leather (recycled genuine leather), and synthetic vinyl.

We use Chemical Free, 1.8lb density foam. We also offer 3.0lb density foam and goose feather down wrap, for additional fees.

Yes, we use “no sag” sinuous springs in place of vertical coil springs. Also known as “S-Coils” for their shape, these springs are in the bottom of the frame and run from the front of the seat to the back. They are supported by additional wires that cross from side to side to provide additional stability and support to ensure a strong seat.

I'm sorry, we do not do house visits.

Additional questions

All of our custom sofas and sectionals are handmade in California.

Please feel free to reach out to the Sofa Creations nearest you:

San Francisco 415-885-7987

San Rafael 415-526-3178

Or email us at sales@mysofacreation.com