- Contact the protection plan company by phone or e-mail within 15 days from discovery of an accidental stain or covered accidental damage.
- For stains, we first provide you with professional cleaning advice including sending out free products if necessary to remove the stain. If the stain persists, we then send out a Certified Service Technician to professionally remove the stain.
- If we are unable to remove a stain or repair the damage, we replace the affected item or replace the entire piece of furniture free of charge. It's that easy.
White Glove Delivery Free within Bay Area
Customers in California will have their sofa delivered in 2 - 4 weeks
Outside Bay Area, Delivery Fee Quoted per Request
Delivery Time Outside of California is 4 - 6 weeks
Our sofas are made with kiln dried solid wood, high resiliency foam, and sinuous springs - all backed by our 7 year warranty. Meaning if you have a flat cushion after 4 years, we replace it free of charge. You hear a creak in the wood (very rare), we fix it no questions asked. You are completely covered for 7 years.
If you have an issue with your Sofa Creations product that you feel is covered by this warranty, contact us by email with the problem. Please be as detailed as possible and provide pictures.
Or, complete the form below and we will be in touch shortly.
QUESTIONS? HOW ABOUT SWATCHES?
Just fill out the form here and let us know any questions you have. Or if you would like to have swatches mailed to you.